Free Shipping on Orders Over $49
At Virtuozas, we’re committed to delivering an exceptional shopping experience, including making the delivery process as seamless as possible. We offer free shipping on orders over $49, and for orders under $49, we have flat shipping at $5.99.
Exceptions Apply:
Bulky/Heavy Items: Puppy Pads, Litter, Dog Food, Kennels, Aquarium Stands.
Remote or Rural Areas: Shipping to these locations may incur additional costs or may not be available.
Note: For orders eligible for free shipping or for orders where shipping costs are exceptionally high, we reserve the right to adjust the shipping price in consultation with the customer.
Giving Value Back to Our Customers
At Virtuozas, we’re committed to keeping shipping costs at a minimum to pass those savings on to our valued customers. Our goal is to provide high-quality service without breaking the bank.
Dispatch Timings
We are excited to receive your order promptly. While we strive to dispatch all items within 2 business days of receiving your order, there may be instances where this timeline is extended due to stock availability or other factors.Should there be unforeseen issues, we make it a point to proactively reach out to make sure you are informed on where your order is.
Special Orders and Warehouse Handling
Some items may be classified as “Special Order” products. In such cases:
Notification: We will contact you with estimated delivery times.
Extended Delivery Time: Special Order items may take 1-2 weeks to arrive at our warehouse before dispatch.
Remote or Rural Locations
Virtuozas reserves the right not to ship to certain remote or rural locations. If you’re located in such an area:
Contact and Alternatives: We will reach out to discuss potential solutions, such as delivering your parcel to a nearby town.
Full Refund Option: If we’re unable to find a suitable delivery solution, a full refund will be issued.
Unforeseen Hurdles
While we consistently meet our shipping targets and receive positive feedback on prompt deliveries, there are occasions when factors beyond our control,such as carrier delays or extreme weather conditions,may cause disruptions. Please note that these are rare, and we’re committed to resolving any such challenges promptly. However, Virtuozas does not accept liability for any delays or inaccuracies in estimated delivery times provided at checkout.